Thanks to the ectopic pregnancy, and the resulting methotrexate shots, I am required to get bloodwork twice a week. So far, I have been going to the Quest Diagnostics clinic in the medical building where the fertility clinic is situated. As of today's experience I will be either incurring the extra cost of bloodwork at the fertility clinic, or attempting to experience another Quest clinic.
Yes, the Quest Diagnostics I have been going to has never been known for its customer service, but I have a 'stat' order and get through quickly with no problem. No problem until today. The doctor's nurse was supposed to fax the requisition to Quest, so when I arrived I signed in but there was no one at the desk for me to talk to about the fax. When someone appeared I approached the desk to mention the requisition/fax and was bluntly told: "I'm busy. I don't have time for that." Wow. I didn't even have time to squeeze in that it's a 'stat' order. Went back to my seat to read a magazine. A few minutes later I hear her yelling across the room at me: "What's the last name on the requisition?". Since I don't like yelling, I approached the desk and asked what last name she was referring to (not sure if she meant mine or the doctor's). This is the reply I received: "What? You don't know your last name?" I was absolutely shocked by her callous rudeness. I gave her my last name and sat down again. Then came another shout from across the room: "What date was it faxed?" I couldn't take it, so I yelled back: " I don't know!!" Then she told me not to yell at her!!! Oh, my God!!! When she yelled back that they didn't have it I got up and left vowing never to return. Luckily DH was there because the tears started flowing as soon as I left.
In a cloud of tears I ended up going up to the fertility clinic to get another requisition and my bloodwork drawn there incurring an extra cost.
What is wrong with Quest Diagnostics??? Why is there no compassion? Do you think that I'm going to let a woman who is rude to me put a needle in my vein? I did not ask for this ectopic to happen to me, and I really do not enjoy getting bloodwork drawn. I am only there because I am under a doctor's order to get bloodwork. Why belittle me in front of a waiting room full of people? What happened to a little kindness and compassion? Quest Diagnostics sucks for hiring such bitchy people to draw blood.